"Thank you and all of the staff at Heavy Duty for doing a great and quality job every time. It comes back 10 fold to Heavy Duty and to each of the employees there. Hopefully they treat it as an opportunity to learn from you things they would not learn anywhere else. One day they will have the opportunity to try out what they have learned from you and then they will be glad for all of the hands on they received over the years." — Mark
Good Guys - Longmont, CO by John Chartier
While limping across the Kansas hills on westbound I-70, I knew the truck was starving for fuel. I found a NAPA store and changed a fuel filter. That may have helped a little. Arriving in Longmont, CO on a Sunday, I could hardly wait until Monday to get service. An internet search found – Heavy Duty Truck Repair, Inc. nearby. When I called them, they could not get me in until Thursday. I pleaded with them for a new Water Separator Fuel filter and they worked me into their busy schedule that day. When I explained to Allen, the Shop Foreman, about my A/C problem, he identified the problem in minutes while Jared replaced the water separator filter. I kept my Thursday appointment for the remaining issues - A/C problem, strong vibration under a load and my regular transmission oil filter maintenance. Thursday Kevin replaced the U-Joint to correct the vibration and the transmission oil filter. A team effort fixed the A/C problem where several other service centers had failed. When I received the bill, all I could say was, – Is that all? Allen took that to mean I was happy. He was right. It is always somewhat worrisome to get service in a new place. These people are true professionals and their dedication to their customers really shows. You will find them in the NE corner of I-25 and CO-66 at 4328 Hilltop Road, Longmont, CO. Their phone number is (970) 535-4550. They will take good care of you at a reasonable price in the shortest possible time. I'll be sure to see them the next time I'm in the area.
Allen, I want to thank you again for your coming to our facility and repairing the brakes on one of our trucks a couple of weeks ago. You coming here got us out of a big jamb and enabled us to meet an important delivery schedule.
Please accept this small token of our appreciation. You went over and above.
Exceptional service like this is hard to find anymore.